BE PREPARED TO LOSE YOUR MONEY IF YOU ORDER. Thanks also for the inspiring posts which give me ideas of how to use the resources in practice! Read about their experiences and share your own! Log in with your account details. I just looked this company up on google reviews and this site on trust pilot came up. The wax melts are amazing - swift delivery - thank you Cosy. Good morning, I'm really sorry to hear of the problems. But any of the other ones are good. Find your reviews. The delivery notice said my tub was coming nothing about the chemicals then only received the chemicals so we were all … AMPReviews now provides the option to upgrade to VIP access via paid subscription as an alternative to writing your own reviews. I have emailed several times to enquire about delivery timescales and to request a refund if the order can’t be fulfilled but am getting no response. Wel een leencover die er niet helemaal bij past, zeker niet qua kleur. The rating of the SPA is well within the current rating of a regular household socket. My sticking point now is the accounts team does not respond to emails. The person I liaised with previously has ignored my email and I still do not have a refund after 3 weeks. UPDATE 03/08/21: After I posted my initial review about an unsatisfactory experience, Cozy Earth reached out to me and offered a meaningful apology. Thanks Phil, Good afternoon, I'm so sorry to hear of the problems you've encountered, I'll make sure your refund is finalised right away for you. This company is causing me unlimited stress and I will not use them again if I can help it. En solo ? Perfect delivery and quality and packaging. Thank you, Only the latest review will count in the company's TrustScore. I have placed orders of thousands of pounds for my employer. En amoureux ? Very poor company and will not be using them again! Hi Rebecca, I'm really sorry for the delays to your order and the experience you've endured. If you made your purchase from us please email me your sales order number and postcode at philip@cosydirect.com and include the text "Trust Pilot" in the subject field; if you however made your purchase from the other company I'd be grateful if you could please take down your review as we have no connection to them at all. I will be ordering more in the future!!!!! They DO NOT get back to you if you have a return even though You've followed their process. I immediately got in touch to state it was faulty and wanted to return it and cancel the rest of the order as I had completely lost faith in the company and the poor quality of product I received. The masseuse was welcoming and friendly. Envie de surprendre un de vos proches ? I could be wrong of course... to be crystal clear, I have not ordered from either company! Cecily Townhouse Day Spa, is a lovely little find in Berkhamsted. Been fighting for a refund since 19th January 2021, still ongoing. I burn them for 5 hours roughly at a time. Apparently assembly instructions should have been sent to me via email when I made the purchase, but they hadn't come so I had to basically guess where everything went together, based on the drilled pilot holes for the screws and the one photograph on the website. I've had to chase you up multiple times, at times it appears the item went missing, was not in stock, and not dispatched because of, as they admitted:'' a slight delay in some of our order processing ''I missed a number of key appointments (filming schedule) waiting weeks for this to be delivered, when in fact it had not even been sent as was not in stock. If your review is regarding our company please email me at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll assist you; if however your review is regarding the other company I'd be grateful if you could please remove it from our profile as they have no connection to us. Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. Hi Asya, there's been a lot of confusion recently between us and an unconnected company, we're Cosy Direct, we're based in the UK and we supply learning resources to schools and nurseries, the other company is a fashion company based in the USA and has no connection to us. Read, write and share reviews on Trustpilot today. At CosyRoof we have over 1000 happy customers throughout the UK & Ireland. Im extremely disappointed with this website over 100 pd worth pf goods i still have not not recieved over 2months ago i have sent countless emails requesting a refund not one email has been replied too. Apprenez-en plus sur leurs expériences et partagez la vôtre ! 671 likes. I feel justified in writing this review as I've given them adequate time to respond. Here at Cozy Spa … Hi Ellen, I'm sorry to hear about the problems. Met twee man zijn ze langs gekomen om de spa te plaatsen en zijn ze pas weggegaan nadat de spa gevuld was en hebben ze gecontroleerd of … Loved the experience with cosy homes from the beginning, great customer service and workers were fast and efficient Great service from beginning to end. After 3 months I started receiving parts my order separately, but now at 5 months I just received an email stating the rest of my order wasn't in stock and would I like a credit note or refund. If your experience is not connected to our business I'd appreciate it if you could remove this review from our profile. Specialties: Cozy Spa is Grand opening . I like all the samples I chose apart from 1 Enchanting. They’re not responding to my emails. This was my first order and I must say I’m really surprised !! I called their customer services twice to check that the jugs I ordered were white (like the picture on their website). Reading through the reviews and looking at this site, I think there is a big mix up. Categories Blog For companies. I made an order and paid for it 5 months ago. I had a shoulder pain and she worked on that well. Rejoignez les 121 personnes qui ont déjà évalué Cosy Chat. NO RESPONSE TO EMAILS - IGNORES CUSTOMERS. Terrible experience! .thank you for getting back to me and Tina has been fantastic and sorting the problems out, and making sure I feel valued I am happy now and look forward to the rest of my order arriving. The spa plug might be faulty. It arrived earlier this week on a pallet which was placed outside the front door of my preschool and I had to unload it piece by piece on my own as I only had one other member of staff in (I was told the delivery window was 9-5 and I couldn't pay for an extra person all day just when I needed them for a short period but didn't know when). It would have been five stars but the quality lets the clothing down a little.. will definitely order again. They said it was delivered. Banks. VIP Access allows you to read all the hidden content within member-submitted reviews AND gives access to private VIP-only forums in each city. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Bought items worth over £600 on 22nd July 2020, never received any of them despite two follow-up emails being sent which were ignored. Two days later and I still haven't heard anything. I recently placed an order for some loose parts resources. 3 personnes ont déjà évalué Spa Alina. Thanks Phil. Thank you! All rights reserved. Also, this is a house on legs, but there were no markings to show where to attach the platform to the pillars. I'm so sorry to hear of the problems, there have been some delays due to Covid restrictions and congestion at UK ports following Brexit but I'm huegly disappointed that this has been your experience. I placed an order last September and am still waiting for half of my order to be delivered. Good afternoon Sasha, I'm sorry to heard of the issues; our customer service team leader has been handling your complaint personally and as of 3 working days ago we were of the understanding that everything had been resolved to your satisfaction, we've since learnt of some further problems and you'll be contacted by phone immediately to resolve these for you. There are two probable causes for this: 1. It was quick and easy and my products arrived within a week. I will definitely visit again." Good. I ordered a Loft Den from Cosy. 60 personnes ont déjà évalué Cosy. I will definitely order again and recommend to family & friends. Entre amis ? Learn how to share your opinion and write a review on Trustpilot. Anyone who has had a genuine buying or service experience with a business can write a review on Trustpilot… 3 personnes ont déjà évalué Spa Alina. Very happy My emails sent to your address were all kicked back. Be careful how seriously you take customer reviews on these brand new review sites like TrustPilot… Well done to the team! Read reviews. I go nose blind and add some of my own oils to perk it up until I change the wax. Wel een leencover die er niet helemaal bij past, zeker niet qua kleur. Beautiful fragrances. Hi Judy, I'm so sorry to hear of the problems, please email me directly at philip@cosydirect.com include the text "Trust Pilot" in the subject field and let me have your sales order and postcode, I'll make sure to take care of everything for you. You are getting a new one. Die leencover is vervolgens ook niet aan het liftsysteem gemonteerd, waardoor ik, met een zwakke rug, zelf de cover van de spa … i placed my order,when i ordered i ordered an xl to make sure it would fit . And because of that, my trust pilot review and rating of one must reflect this. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Min ven og mig købte 2 spa alt er fint. Mooie spa, op zich heel tevreden, maar... de cover (het deksel) zat er niet bij. Ref: 1010372Was a loyal customer for years and spent thousands with them, however not sure what has happened with this company. Recently bought something or had a service experience with a business? Sent numerous emails to accounts as they are chasing payment and we are waiting for something back from them first and no response. I was completely duped by Vibe Cosy and ordered $171 worth of merchandise back in December 2020 and haven’t received. I sent 4 emails requesting information and a refund and never got a response. Extremely slow service, Waited 6 months for an order that I never received, then requested a refund and still haven't got it. Scam Alert: Trustpilot.com, ran by Mr. Peter Muhlmann and Don Ross is a “Money Scheme” & Operating a Review Site that allows “Fabricated Reviews” Is Trustpilot legit? © 2021 Trustpilot, Inc. All rights reserved. Again I heard back quickly apologising and saying it was not financially viable for them to collect but they would cancel my order and refund everything. Title: Review: Cozy Spa Date: Jul 29, 2020 Phone: (973) 287-7458 City: Parsippany State: New Jersey Location: 341 Route 46 Physical Description: 50 Private Details: Saw that there was a new "spa" in Parsippany on Route 46 and figured I'd TOFTT (which I did). GB. From your Trustpilot user account, find a history of your reviews and manage them. The spa great delivery instructions could have been better The spa is great the only area for improvement is the delivery. My favourite is flower bomb. Please email me at philip@cosydirect.com include the text "Trust Pilot" in the subject field and let me have your postcode or sales order number and I'll work with you to get any unresolved issues sorted for you right away. Easy to order, great to get samples to try & a fabulous product. The goods were fantastic quality and just as shown on the Cosy social media accounts. 3 personnes ont déjà évalué Spa Alina. The best part was the foot massage in the end, I literally slept and woke up with my own snoring noise. Votre expérience peut aider les autres à effectuer des achats plus éclairés. Lees, schrijf en deel reviews op Trustpilot. Optez pour une soirée magique chez vous grâce à Cosy Spa ! 1 review of Cozy Spa "The place was clean and nice. Behind every review is an experience that matters. If your review is based on the other business I'd be grateful if you could please remove it from our profile. Website easy to use , very fast delivery. The ladies are friendly, helpful, polite and very accomodating. The wax melts hold onto their fragrance for many hours. Log in to Trustpilot.com. I am so disappointed. I have placed an order over 5 weeks ago and have paid for items, however website states that the order has still not been dispatched.I have sent numerous emails to the company and have not yet received the courtesy of a response from them.I have stated that if my order does not arrive by 05/05/21 I will be requesting a full refund.I should have read the reviews before placing my order maybe then I would have avoided ordering.Really bad experience so far.Would not recommend. Thank you Cosy House for your amazing quality sheets and pillows that are 100% luxury without the big price tag. Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. Thanks Phil. Otherwise, great customer service and the other scents I purchased were great!!!!! Vibe Cosy came up in a search on Google. Behind every review is an experience that matters. It’s not very enchanting. Be careful how seriously you take customer reviews on these brand new review sites like TrustPilot.com, G2 Crowd, and TestFreaks.com. For companies Categories Blog. Here at Cozy Spa & Massage we love being a part of … Specialties: Cozy Spa is Grand opening . Customer services are shocking. I had to lay the pillars out on the ground and draw a pencil line to ensure I made it level. I love having a wax melt and have bought these for myself and as gifts - there is a scent for everyone. When they turned up, they were silver all 21 of them. There has been a lot of confusion recently between our company which is based in the UK and supplies learning resources to schools and nurseries and a fashion company based in the USA who have a similar name. Good morning Rebecca, I'm so sorry to hear about the problems and the experience you've endured; if you can please let me have your sales order number or your postcode I can look in to this for you and ensure your refund is fast tracked through. Thanks Phil, Hi Rachel, I'm really disappointed to hear about the problems you've had with your order; please email me your sales order number and postcode at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll ensure whatever issues are currently unresolved are concluded for you right away. Ben je het eens met de sterrenscore van Cotton Spa? New boiler works great and new insulation will save me money in the winter Browse companies by category. Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. Had I been given instructions this might have been an easier task. Bekijk wat 86 klanten hebben geschreven en deel je eigen ervaring. I’ll definitely be using again. I am still waiting for goods placed in December which I am being chased for payment. Terribly poor customer service. Lovely size sample pots. Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. Read, write and share reviews on Trustpilot today. Lay-Z-Spa Miami Hot Tub, 120 AirJet Massage System Inflatable Spa with Freeze Shield Technology, 2-4 Person MSPAUK Tekapo Latest 2021 Mspa Portable Hot Tub Round Square 2/4/6 Persons Outdoor Bubble Spa Pool Jacuzzi Inflation Smart Filtration, UVC Sanitization Technology, 36 … I ordered four items in October 2020. No-one at Cosy can get to the bottom of the problem and no-one phones me back even though they say they will. I gave you 4 out of 5 stars because I couldn't identify THE chocolate/ orange scent. Travel Insurance. Hi Diana, I'm sorry to hear about the problems; there has been a great deal of confusion recently between our company who are based in the UK and supply learning resources to schools and nurseries and an unconnected company with a similar name who are based in the USA and supply fashion. Thanks Phil. Get the real inside story from shoppers like you. They confirmed they definitely were. PROMISE A DELIVERY TIME, DON'T SEND THE PRODUCT. Very helpful & quickly resolved a mistake I made with my order. Search. The outdoor pool was closed, the spa … A cosy place to visit, to rest and recharge your batteries. In all it was a good experience. Your customer service is top notch with quick response times, thorough and so very thoughtful. New Masseuse... Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Travel Insurance. I understand that Covid has led to disruptions for all businesses but feel that its really disappointing when emails are ignored. Problem seems to stem from bad packaging and the haulage company returning these to Cosy and since then the item has disappeared but I am still expected to pay for it. Delete your review Note: If you delete a review, it's gone for good. Share your opinion to help others make better informed purchasing decisions, and help businesses provide a better service. i made an order on the 26th march have still not received it and cant get any info on tracking .sent emails but no reply .why is this such bad experience. Categories Blog For companies. I did email asking for instructions but had no response and neither did anyone respond to my Facebook message I sent. TrustedCompanyReviews.com and Guardian Money recently uncovered hundreds of fake […] In the end we had to purchase the items from elsewhere. This is a shocking company, they do not make it clear on their website and are happy to keep customers waiting after they have paid. 1 people have already reviewed Cosy Home. Découvrez ce que 264 personnes ont écrit jusqu'ici, et partagez votre propre expérience. The masseuse was welcoming and friendly. I agreed to this but then had to chase again as nothing got dispatched. I had a shoulder pain and she worked on that well. These melts have an impressive scent throw - very impressive. If your experience is about our company please email me directly on philip@cosydirect.com include the text "Trust Pilot" in the subject field, let me have your order number & postcode and I'm sure I can resolve everything for you; if however your review is for the fashion company in the USA I'd be grateful if you could please remove this review. Cosy roof was fantastic the guys… Cosy roof was fantastic the guys introduced them self was friendly never ask to use the toilets or excepted any drinks cleaned up after themselves the work was exceptional fast and professional,I would recommend you . My email address is philip@cosydirect.com ; please include the text "Trust Pilot" in the subject field. And don’t get me started on the packing department or accounts. This is so frustrating.I placed a large order on Feb 1 and never received it. 3 personnes ont déjà évalué Spa Alina. Thanks Phil, Good afternoon Fiona, I'm so sorry to hear about the problems, if you can email me at philip@cosydirect.com include the text "Trust Pilot" in the subject field and let me have your sales order number or postcode and I'm sure I can get everything sorted out for you. I asked them to whom because it never came to my address! Thank You for a pleasant experience. I emailed customer services and have so far not received a reply. Perfection! My husband and I enjoy a visit once a month (have been going for quite a while now). All arrived on time & packaged securely. I ordered chemicals with my hot tub. New Owner. Good morning, I'm sorry to hear about the problems with your order, if you can please email me with your postcode and sales order number at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll personally assist you with this. Copied in the customer service manager in the latest communication.Happy to retract this review when we finally receive our refund but wouldn't use again. Cosy Aroma superior to others! Hi Dawn, I'm really sorry to hear about the problems with this product, please email me directly at philip@cosydirect.com include the text "Trust Pilot" in the subject field and let me have your sales order and I'll personally get this resolved for you. All the reviews you’ve ever written on Trustpilot can be found in one place. There has been a lot of confusion between our Trust Pilot profile (Cosy Direct) and that of another unconnected company who are a fashion company based in the USA. 2.The socket itself looks like it may have been in use for a good … I finally received one item on December 23rd, it was a wooden apron stand but it was absolutely filthy, poorly made so it did not stand up properly and wobbled over at the slightest touch- very dangerous for children to use (which is what it is designed for). Læs om deres oplevelse, og del din egen. I suspect all the bad reviews here relate to a company called one cozy day. Vi havde aftalt en fast pris så … However, the next day I tried it again after measuring and working out how it should go together, and I got it right. Discount codes given as aThank you to the customer which is wonderful. Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. THEY should have contacted me for this.So I think it's safe to say this has not been a pleasant experience. dont order nothing from this sit dont order nothing from this sit . The best part was the foot massage in the end, I literally … Since then, I’ve gotten numerous updates on my order, which should be delivered Wednesday. The goods are good quality when they arrive. Thanks Phil. And I will always recommend Cosy Aromas! Would be great to get acknowledgement when joining VIP as I was unsure if my payment went through & what happened next. Write reviews. After seeing the reviews below about waiting for refunds for months I shall take action through my credit card provider as the company seems to be avoiding responding to me now. Lovely selection and an inspiration to any small business!! Achter elke review gaat een unieke ervaring schuil. I am a #foreverfan of Cosy House! Go to Trustpilot.com and click Log in in the top right-hand corner. Êtes-vous d'accord avec la note 4 étoiles de Tapis-Cosy.fr ? Scam Alert: Trustpilot.com, ran by Mr. Peter Muhlmann and Don Ross is a “Money Scheme” & Operating a Review Site that allows “Fabricated Reviews” Is Trustpilot legit? Browse companies by category. For companies Categories Blog. Brilliant service love the scents they smell amazing and arrived very quickly thank you. Click Post your updated review to publish the changes. Lay-Z-Spa Cancun Hot Tub, 120 AirJet Rattan Design Inflatable Spa with Freeze Shield Technology, 2-4 Person Capacity 4.4 out of 5 stars 12 13 offers from £589.99 Much love , Just received my sample boxes love all the smells they last sooooo much longer than other places ive brought melts from, also recived my limited edition box still to try any of the melts as so many others to use first but the room spray is amazing a really strong smell.❤ thank you, Loving the new scents & the room spray is amazing . Waiting 5 months for delivery is just ridiculous. My delivery was here within the promised time and no problems at all! Apprenez-en plus sur leurs expériences et partagez la vôtre ! Discover our conservatory roof conversion customer reviews and testimonials. You are a company that not only cares about the customer but also gives back to the community as well! Banks. The pilot holes had been drilled on the wrong side of one of the parts. no response from the company... what a disappointment, Poor delivery and 5 months until told items were not in stock. 6-7 måneder efter sender de en ekstra regning til mig fra rki på 2229.50k for manglede betaling for noget start pakke på den ene spa. Read reviews. One item was moldy on receipt and we were just told to clean it!! Easy to use website, amazing products, fast delivery, great service. Wax is top quality, well packaged with no fuss or nonsense. Thanks Phil. Anyone who has had a genuine buying or service experience with a business can write a review on Trustpilot. Do not order from this company. My big mistake was not checking reviews before ordering. Die leencover is vervolgens ook niet aan het liftsysteem gemonteerd, waardoor ik, met een zwakke rug, zelf de cover van de spa … New Masseuse... Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being. New Owner. We're all about consumer reviews. Find companies. Super fast service ! Good morning Helen, I'm so sorry that this has been your experience of our company and you haven't received the support you need to resolve your issues; please email me directly on philip@cosydirect.com with the details of your outstanding issues and include the text "Trust Pilot" in the subject field, I promise to personally attend to everything for you. 0 STARS IF I COULD.
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